PAYMENT POLICY OVERVIEW

To obtain payment for our service there are a few terms which need to be followed. These terms are enforceable when you accept any service from us.

Copy of the terms and conditions can be found here

 

Payment Methods


Currently we provide the following payment methods.


  • Bank Transfer - Account details are provided on the quote for new installations or on the invoice following completion of the work for all other job types. For new customer who are to pay on the day of work completion need to provide a copy of the bank transfer receipt as evidence of payment. An invoice will be issued once payment is cleared in the bank. It is the customers responsibility to ensure they have printing facilities to be able to provide a printed copy of the receipt;

  • Visa / Mastercard - a 1.5% surcharge applies.

  • Bank cheques - Please note personal cheques will only be accepted at the technicians descretions. Any dishonour fees would be passed on the customer;

  • Paypal - Paypal will only be accepted is absolutely necessary and the transaction fee would be payable by the customer. Please discuss with techncian prior to work commencing;

  • Cash - Technicians carry very little change so please ensure you have the correct amount.

Payment Terms


We have 3 different payment terms as stated below. Normally all payment terms are stated on the invoice with due dates. If not stated then the information given below applies.
  • New Customers - all payment for work is to be made on the day of work completion. If using bank transfer method a copy of the bank trasfer receipt is to be provided. No exceptions.

  • Regular Customers - this is for our recurring customers at the descretion of Unicorn Air Conditioning. A 5 working day payment term is provide. Payment is to be finalised in 5 working days.
  • Trades Account - trades account holders are allowed 14 days to finalise payments.

Late/Non Payment Penalty


For late or non payment, late payment fees are payable and for accounts due 30 days or more an administration charge is payable. For more information see below. These information can also be found in our terms and conditions of trade.
  • A 15.5% per annum late payment fees calculated fortnightly on the outstanding amount will be payable by the customer in case of non or late payment. Late payment fee will be calculated next day from date of invoice due date.

  • If any account remains overdue after thirty (30) days then an amount of the greater of twenty dollars ($20.00) or ten percent (10.00%) of the amount due whichever is greater (up to a maximum of one hundred dollars ($100.00) shall be levied for administration charges which sum shall become immediately due and payable.

This policy is in place to protect you as a customer from being overcharged for any service you have received and for us to be protected from any delay in payments for any service that we provide. If you have any enquiries please dont hesitate to contact us on 02 9832 4860 or email info@unicornair.com.au